Unblocking is a service we do not carry out. We would like to remind our customers that the mobile phone unlocking service is for handsets which work on the network they are on. Basically, if you submit a handset for unlock and the handset is blacklisted, (meaning reported lost/stolen or is blacklisted due to an insurance claim) the unlocking service WILL NOT open up the handset so as it can be used again. Once it’s blacklisted – it’s blocked. Our unlocking service is kept in line with the Mobile Telephone Reprogramming Act 2002 and Violent crime reduction bill 2006. Any handset submitted for unlock under blacklisted conditions will not receive any refund or help with this problem. If you have a query a report can be generated on any handset and a administration fee will be charged.