FAQs Frequently Asked Questions

Here we answer some of the most common questions

FAQs You can find some of the most popular questions we get asked in the shop and by email. Checking here may help answer any queries you might have. If you have not found what you are browsing for Contact Us. Check out the links below for manufacturer support sites.

If you require a user manual for your handset/device. Or to check warranty status before repair. Please use the links below to search on the manufacturers support website.

Apple Blackberry Samsung Sony HTC LG Nokia Microsoft Huawei ZTE Alcatel

    • Is an unlock instant?

      If your handset is an iPhone unlock. The process can take anything from 2-days up to 14-days depending on how busy the server is. We do have to say prepare for a wait of up to 4 weeks. If we can unlock your handset in-store by means of direct unlock. It should only take up to about 10-15Mins.
    • How long does it take to replace a screen?

      Depending which handset you have and if we have the screen in stock. It may take up to an hour to replace the screen depending how busy we are in the shop. Some screens do require careful fitting and can more time this can be discussed when leaving the device in for repair.
    • How long does disc repair take?

      The disc repair service can take about 20 mins to complete depending on how bad the scratches are. Check out our Blog.
    • Which top glass repairs do you support?

      The models we mainly support are samsung S3 Mini, S3, S4 Mini, S4, S5.
    • How do you retreive info from a damaged EMMC?

      We use forensic equipment. We access the storage chip for removal of user data including account information. Mainly android devices supported. Call in for more information.
    • Samsung Knox?

      The Knox container is a virtual Android environment within the mobile device. The container has its own home screen, launcher, apps, and widgets. Apps and data inside the container are isolated from apps outside the container. This isolation enables the Knox container to be used as a secure enterprise work space, while everything outside the container represents the user’s personal space.
    • KeyFob Repairs?

      We can repair the internals of the keyfob including tactile switches and main components, If you have liquid damaged the fob we offer a cleaning service and re-pairing to your vehicle. (model dependant)
    • iPhone Data Recovery?

      We offer software based services to remove your information from your iPhone,iPod,iPad or iWatch. We do need the device to power on and have stable connection to the pc. If repairs are required before we recover the data this can be arranged at a discount price added to the recovery process.
    • Rooting Services?

      Yes we do offer services to gain root level access to your handset. These services will give you a safe root method on your device to ensure you don't brick your device with wrong variant files or corrupt downloads. (Android supported)
    • Device Unblocking?

      Unblocking is a service we do not carry out. We would like to remind our customers that the mobile phone unlocking service is for handsets which work on the network they are on. Basically, if you submit a handset for unlock and the handset is blacklisted, (meaning reported lost/stolen or is blacklisted due to an insurance claim) the unlocking service WILL NOT open up the handset so as it can be used again. Once it's blacklisted - it's blocked. Our unlocking service is kept in line with the Mobile Telephone Reprogramming Act 2002 and Violent crime reduction bill 2006. Any handset submitted for unlock under blacklisted conditions will not receive any refund or help with this problem. If you have a query a report can be generated on any handset and a administration fee will be charged.