Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below.
Sim Unlocking
Shipping & Orders
Sales Questions
Pricing & Plans
Sim Unlocking
Some popular Q&A’s for sim and network unlocking.
Which models do you unlock?
We can unlock a vast array of phones, tablets, data dongles. If we do not have a service for your model on our website feel free to contact us and we can help further.
Do you Un-block phones
NO we do not un-block handsets, Un-blocking means removing a BAR which has been placed on the handset. This could be due to a lost, stolen, insurance claim or non-payment of any contracts linked to the handset.
What networks can you unlock?
We mainly unlock UK networks but can provide services for foreign network providers. O2, Vodafone, EE, Three, CPW, Asda, Tescos, Virgin, BT and ID Mobile.
Do you unlock iCloud and Google F.R.P (Factory Reset Protection)
Yes we offer services to get you back into your handset again most can be recovered by account resets using owner provided details. Proof of ownership is required. Call into the shop and we can see what your options are.
Below are some links for Apple products on how to remove Activation Lock and also a direct support link to request iCloud Activation unlock from Apple. Click the links below.
How to remove Activation Lock on your Apple product
Request Additional Help with Activation Lock
Google F.R.P (Factory Reset Protection)
Unfortunately Google takes a harder position and will not provide direct unlocking of any handset and is only a possibility if the handset is sent to the manufacturer if accepted when proof of purchase is provided. Below are a few links to give more info and are manufacturer dependant. Most android handset’s can be reset without triggering F.R.P by enabling developer mode in Settings and enable OEM Unlock before factory resetting the handset.
Can you supply sim cards?
Yes we can supply a selection of Pay-As-You-Go sims for easy access to any network provider.
Shipping & Orders
Some popular Q&A’s for Shipping & Orders
How long will it take for my order to arrive?
We offer a 3-5 day tracked service within the UK depending where you are. Most orders arrive in 2-4 working days.
How long does it take to process my order?
We endeavour to ship your order within 24 Hours of you purchasing it. So you receive it as quick as possible.
What shipping methods do you offer?
We use a tracked service for all orders. Most small items will be Royal Mail Tracked 24 or 48. Larger items use a courier service.
Is there a tracking number for my order?
Yes, with all orders a tracking number will be provided.
What happens if my package gets lost or damaged during shipping?
Unfortunately the worst can happen if it does just contact us with details of lost items or pictures of any damage which has occurred and we will do our best to send replacements if needed.
Sales Questions
Some popular Q&A’s for Sales
What payment methods do you accept?
We use PayPal as a payment gateway for any purchases on our website which include being able to use most Debit/Credit cards.
Can I pay with a credit/debit card?
Yes you can use most Debit/Credit cards for purchases including Mastercard, Visa, American Express and VisaDebit.
Can I change my payment method after placing an order?
No once you purchase your item it will be processed using one payment method through checkout.
Is my payment information secure?
Yes, We use SSL encryption for all payment connections so your data is secure while in transit on our website. Also using PayPal we do not receive payment details directly this is processed by PayPal and we receive an order with only customer, items purchased and shipping details.
Can I pay with a gift card or store credit?
Yes, If you have received a voucher or gift card from our website you can use this to get a discount or purchase the item you want on you order.
Pricing & Plans
Some popular Q&A’s for Plans and pricing.
iPhone Screen Repair
Prices Coming Soon!
Samsung Screen Repair
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Google Pixel Repair
Prices Coming Soon!
Oppo Screen Repair
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Charge Port Repairs
Prices Coming Soon!
Warranty Care Package
Prices Coming Soon!